Fiserv finds the answer with X-Analysis...

logo Fiserv CBS Worldwide is a unit of Fiserv, Inc. (Nasdaq: FISV), a Fortune 500 company that reported $4.1 billion in total revenues for 2005 and serves more than 17,000 clients in 66 countries around the world. Fiserv CBS Worldwide delivers end-to-end business and technology solutions for retail financial organizations, consumer finance institutions and credit unions throughout Europe, Asia-Pacific, Latin America, the Caribbean, Canada and the United States. Through its offices in the USA, UK, Poland, Singapore, Australia, China, Indonesia, Colombia and Costa Rica, Fiserv CBS Worldwide enables almost 300 financial institutions to deliver integrated solutions for managing the entire customer lifecycle from core banking to multi-channel customer contact and data warehousing. Specifically we use X-Analysis products against our iSeries core banking engine which has been developed in RPG

1. What problem/issue were you facing that caused you to need a solution such as X-Analysis ?

Need to provide comprehensive, consistent and up to date documentation of an extremely large and complex system.

2. How was X-Analysis able to solve this issue?

X-Analysis provided us with a very detailed and interactive document repository of our RPG based systems. This interactive facility has given us a fundamental capability to increase quality and timeliness in development and support.

3. How helpful and easy was X-Analysis to use?

Very easy and intuitive. When we did get issues the support from Databorough was very effective, which  often resulted in changes to the product to help us with our stated objective.

4. What are the additional benefits using X-Analysis?

We have value added technical documentation that could be made available to our clients.

5. How X-Analysis effects in every day life?

Increased awareness and understanding of large complex processes resulting in reduced time in development lifecycle and problem determination

Recommendations to other potential/existing X-Analysis users:

In times where quality and costs are of paramount importance not having the understanding of your software to deliver on these will put you at a severe disadvantage. The X-Analysis tool helps deliver this understanding and facilitate improvements in the overall development organization.